Crypto Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. No, any cables within the house can be touched as much as the householder wants to touch them. 1. You can only drive the sockets around the house from either the new Virgin media CV21 connection from the modem, OR from the old line. If you wish to go ahead and get this booked I will be more than happy to help further or you can call us on either 150 from a Virgin Landline or Mobile or 0345 454 1111. Currently customers supplied by non-copper networks, such as those with Virgin Media broadband, who want to switch between different networks, say from fibre optic to copper or between two different cable providers, need to contact both their existing and new providers. I was told that the new property had virgin media services until January 2021 so I wouldn't need an engineer. Virgin Media Extension Cable. in Networking and WiFi 16-10-2023; Add VM socket to new home in QuickStart, set up and. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. cancel. can test they’re secure by checking they don’t move when pulled gently. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet and after following the wires from the brown. Plug the cables into the Hub. The wall socket is - 5109379A second telephone is plugged into a wall socket downstairs with the Virgin number. The second two black cables are from a satellite dish, used by. If you have Virgin cable TV, phone and broadband, that's potentially 3 new sockets - co-ax for the TV and the broadband and a bit of naff old copper wire for the phone which plugs into a socket similar to BT's one. into the Virgin Media socket on your wall. The wall socket is currently in the living room and I need it moved to another room. Alternatively you could keep your filtered face plate on your master socket and instead of connecting into terminals 2,3 & 5 for your telephone extension. The out cable goes to another small metal junction called a 2-way splitter (one "IN" and 2 x outputs - one of which goes to the V+ box, the second to the broadband modem). I have been searching for a simple answer to the question, "can you use true VoIP phones on the Virgin Media VoIP (CV21) service?"I have 2 £100+ phones which I purchased about 2 years ago when I. You’ll need to return your Virgin Media Hub. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. Best of all, for many, it’s a free upgrade. Don't touch it. Everything you need is posted to you. You may find it is just a cable coming in through the wall, in which case a simple adaptor is what is needed. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Hi Swifty-one, welcome back to the community. Tech Chatter. Vonage 2nd line. You’ll then be able to use your same old phone to make. Solved: Could someone please contact to arrange to move my socket. Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. The property is in a conservation area subject to Article 4 restrictions which states cables cannot run up walls higher than 1m. BT expects to make up around 25% of its fibre network with fibre-to-the-home connections, offering speeds of up to 100Mb from spring 2011. All the cabling is the property of Virgin Media and must not be touched. A cable of 10m from the current location would probably need the technician to set it up again from the cabinet as the signal,levels will change. You arnt getting any Internet to the switch. I don't work for Virgin Media. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. You can only drive the sockets around the house from either the new Virgin media CV21 connection from the modem, OR from the old line. It has two outputs on the left of the wall box. SSL coax is extremely versatile and can be used in several applications. Account - Cable. 14,065. ) The hub will be in here too. And in most cases you’ll only be without broadband for about 30 minutes on the day of your switch. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. We’ll also make sure the switch goes smoothly, so you’re not without broadband for any period of time. Reduces the. We've had Virgin since we moved in 10 years ago, so have never had a 'normal' line. TV & FM Radio Sockets. ) The. I need to move the SH closer to the TV, it is currently in another room. Go to Account settings, then Account details b. I had virgin media at my old property and booked a home move two weeks ago to my new property on the 17th. Stay safe online. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. - 5250024• Connect the ends of the 1. Here you’ll find all the help you need for Virgin Media related problems and issues. Your Boosters also have a socket on the front – you can use this to plug in other electrical devices,. We. Plug the power supply into a mains socket. I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). I don't have a virgin media wall socket and this is stressing me out. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. makey Established Member. You may still need to pay an activation fee, but some deals will offer activation for free. Checked every. Solved: Hi everyone, I was wondering if it would be possible to move the Virgin Media network port in my house from the first floor to the - 5147803. Vonage 2nd line. Virgin Media Price Guides. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. 26 August 2018 Can I move my own BT or Virgin Media master socket? A BT master socket. - 5109379My Virgin Media App. The company was formed in June 2021 as a 50:50 joint venture between Liberty Global and Telefónica through the merger of their respective Virgin Media and O2 UK businesses. #11. A Virgin Media wall socket is simply a point of entry into your home. However, I do not have any of the specified wall sockets available. This TEL1 socket serves the same function as the old 'telephone master socket' did. -a power cable for the hub's adapter. 95 – £ 59. Options. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge 4. I was told when purchasing the broadband package that fi. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. If these are flats then they may be internally wired & use the SAT outputs on the media connection plate in the main living room. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. 29/07/15 - 16:50 #1. That wire will be fine - depending on the phone you are connection you may need pins 2 & 5 or if ring is required 2, 3 & 5. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Tudor. Re: Using existing Bt sockets with virgin. 2 to your Hitron Find your isolator cable Attach the base to your Hitron. If you’re having problems with our broadband connection, visit our improve WiFi connection page. Then cables run from there to the Virgin cable box and optionally a cable broadband modem if you use that service. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONPSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. Connect the Hub’s power cable with the blue tab. Pack our kit. 2. I had 2 plugs and 2 bulbs in my old property - with no issues. Quickstart is the quickest and easiest way to setup our services. My PC is next to the hub and i'm currently looking to replace my rather battered ethernet cable what doesn't click in properly and is quite ancient. It is possible to re-enable the existing sockets with this CV21 upgrade. Broadband ISP Virgin Media UK (VMO2) has today followed yesterday’s information leak by officially unveiling their new Hub 5 router, which features faster wireless network speeds via Wi-Fi 6 (802. I have just received a text message saying that my landline will be switched over in August and asking whether I need an engineer. I've got a new hub 5 and want to take advantage of it on my pc. Virgin Media. We would like to show you a description here but the site won’t allow us. In the case of some older items, such as the company's TiVo boxes or Hub 2 routers, it's OK to just get rid of. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into a regular telephone socket that has been mounted onto the window sill (see pic). Buy move who red label end of the white cable into the wall socket. Most Virgin Media customers will receive a Hub 3 router. We appreciate you reaching out to us for this query. Make sure to take our kit with you when you move. Adduxi. Tudor. Account - Cable. The answer is yes. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. I hav. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Connect the Hub’s power cable with the blue tab. VM has to 'switch' you to do that. Some technicians just take the easiest route for an install not where the customer wants it. We would like to show you a description here but the site won’t allow us. Check your DMs btw. Back a step. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. My home phone system has several Virgin Media sockets around the house which are fed directly from a cable coming from the outside box. Everything is converted to specialised triple screened coaxial cable. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . If you’re still under contract from Virgin Media but want to switch to Sky, there’s a ‘Switching Credit Offer’. The cable is a shotgun cable, with a coaxial cable glued to another cable. Your number will transfer to the Virgin socket. All the wall sockets I can see are for BT. The Gamer Lounge. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. TV box - 15 mins. Virgin Media services are only available in eligible Virgin Media network areas. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Any other way is going to cause you a load of hassle. Ethernet cable is faintly easy to hide. We’ll take a few details from you (like your new address) and. You can also visit our page on how to book an engineer to learn more. Security. The only phone socket available is the TEL1 socket on the back of the VM hub. Someone over the age 18 (who can approve any work needed) will need to be home for the appointment slot as well as a few hours after, in case you’re the engineer arrives towards the end of the slot. 5m. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Business, Economics, and Finance. On top of that, Virgin Media also offers a self-install option. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. 3. You need to use one of these and run it upstairs using proper ethernet cable (cat5). I understand that I - 5136713. Estonia and the Netherlands have already switched. 5m/4. Phone line - 5 mins. Luckily for me I had a power socket right next to the area where I needed the cable to come in and it is also at the back of my. Cable TV & Virgin Media TV Boxes & Services . To order an adapter, simply click Ready to switch in the email or text we sent, or reply to the text with Confirm. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment. You’ll need to give Virgin Media at least 30 days’ notice you want to leave, even if you’re out of contract. We appreciate you reaching out to us for this query. The top “capped” one is marked FM & has been disused since cable went digital. OR. Pop the power cable into a nearby socket and switch it on. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. 1 Attach the base 1. My question is, will the old socket still be live? Or will it just be re-moved to the new place? Id like to have 2 sockets live in the room if possible incase I want to move the TV again. There's a couple of different issues you have mentioned here so I will deal with them each individually. It should be free of charge. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Back a step. Tudor. Pay £75-£99 for Virgin Media to do it. I am so sorry to hear that you seem to be missing a wall socket in the home. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. This video will show you how to install a Virgin Media extension cable. Solved: Hi - I need the Broadband wall socket and telephone socket moved. Re: Moving virgin media wall socket. You shouldn't remove it as it belongs to Virgin Media but they are hardly likely to come knocking and complain to you about it. Superfast Broadband. VM will move the socket for £25, probably cheaper than an electrician. isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. 14,065. Not had any success calling. @adelphiaUK wrote:. Just push to fit Firmly push the end of the cables into the sockets. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. At the moment this is just an enquiry as to how the procedure would be set in motion, and then how the equipment would be set up. The coax cable from the study can be used for the other 360 box in the kitchen. I don't work for Virgin Media. But this is provided you already have an undamaged Virgin Media socket. PS. Just hook up an adaptor to your Virgin Media Hub to help you get a better WiFi signal in any room with a working socket. 1 ACCEPTED SOLUTION. Step 2: Order your Sky Broadband service. Options. 01/09/14 - 13:14 #2. It might though take from a couple of days to a week to then get the tech visit. e, totally within a tiled roof) Before I bought the lease, I checked on VM website and get the impression that VM is serving to the property already. . 01-02-2023 10:59 - edited 01-02-2023 11:00. Sometimes there is no wall box, just a trailing cable. Router Plugin Port. Options. I plugged my pod into a socket and connected the ethernet cable to it instead of the Hub (now the PC is getting the signal from the Pod's ethernet port) and nothing happened. Also there will be an external, often brown, omnibox. The box needs to move from my living room to under the stairs. You might also need to change it if your current package isn’t available at your new address. VM don't use fibre inside the property. When your number transfers, your BT socket will go dead. You should also be aware there is a £25 call out charge for the engineer to move the socket. Very poor advice. 2) The current location of your Hub. No doubt I'll be corrected if wrong, but I think it's about a fiver extra for "multi-room". You need something called a barrel to connect the two. If you still need your telephone wall sockets to work after the switchover, VM can send a technician (free of charge) who will link the telephone wall socket to TEL1 on the back of the. WPA3 encryption) and a 2. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. VM will move the socket for £25, probably cheaper than an electrician. You need something called a barrel to connect the two. Answered! So, I want to reposition my TV and set-top box, and don't want to run an extension cable. Switched On Families. Re: Move socket. Plug into the Virgin Media wall socket. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet and after following the wires from the brown box, was just wondering if anyone knew if any of these cables were the ones we would require/need to plug into the Hub 3. the street is enabled for the service. I am going to cancel. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). 2. Looking to move over to BT from Virgin cable (broadband and TV), and looking for some advice on what's required. I was told when purchasing the broadband package that f. When you’re booking your move, let us know if you want to choose a new package for your new home. socket. This video will show you how to install a Virgin Media extension cable. In response to Llfamily. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. 2 weeks ago - last edited 2 weeks ago. At least spell your title correctly jeezus . Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. 24 Inc Vat. Yes, Virgin Media will send out pre-paid packaging so that you can return your router and set-top box – don't forget to include all the extras like WiFi pods and boosters (if you have them), the remote control and even power cables. . Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. . This is the point where Openreach's responsibility for the line. I have received a new fibre phone adaptor, which it seems I have no choice in converting to, even though my experience of fibre phones at work is very poor. The Stream remote. See where this Helpful Answer was posted. The cable could be hidden within, or behind, furniture. Another option might include. I'm very sorry for any issues you've had in speaking with the team. Whether you’re with Sky, TalkTalk, Virgin Media or anyone else, we’ve made it as simple as possible to switch broadband provider. Virgin Media Help - Get help, tips an. . The Ethernet cable/socket can likely be used for the internet connection from the TV box to the router - for ‘control signals’ and TV on Demand, TV apps etc. Looking to move over to BT from Virgin cable (broadband and TV), and looking for some advice on what's required. VipersNo setup fee is available on all bundles, broadband & phone, and broadband only packages. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. can someone contact me about moving a TV point please. And, of course, you can only use boxes supplied by VM. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Do you need a Virgin Media Socket for WIFI? Your TV must have HDMI inputs in order to use the Virgin Media TV service, and for the internet. 4. Unfortunately Forum Staff are unable to process new deals. Enjoy your box sets, catch up and live TV anywhere you’re online in the UK, plus enjoy your recordings whilst at home. As the Hub starts up, it'll need to connect to the Virgin. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Stream from Virgin Media. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. The RJ11 sockets will be redundant. It is likely to need a technician callout, as wiring needs to be changed in the communal coms cupboard. OR. Thank you. 0 Kudos Reply. If speeds aren’t as good as they could be, try your Pod in different places. If you are using a PC/Laptop then you can just click on the little at the top right-hand side of the page to access your inbox. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Both Sky and Virgin Media will be reluctant to let you go. If you have one of their recent "superhub" models, it has four ethernet sockets on the back. The video points out how there are sometimes six connectors on an extension socket, but only numbers 2,3 and 5 are used. Plug into the wall socket. Switching from Virgin? If you're switching from Virgin. This includes: The Stream box. 26-07-2023 8:48:18 PM. There is nothing about a Virgin phone line that makes it impossible. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Installation: Wall socket issue. by eddie778 • Just joined. 22/11/12 - 11:50 #6. 95. You need to call your telephone provider if you want to alter any of the wiring or move the main socket. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. on 08-01-2023 20:46. Very Insightful Person. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. We can certainly get a move of the. . Since my landline switched over and now plugs into my router, those calling me have mentioned that the ringtone now sounds like an international call with a long ring rather than the traditional British ‘ring ring’. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. Which is almost amusing because the lack of help there is usually the reason for going to Trustpilot in the first place! Solved: So I’ve been a BT customer for many years. Back a step. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. The one thats on the bottom is the one you need for Virgin. I will assist you on getting this done for you. I'm a Very Insightful Person, I'm here to share knowledge. Hi there I moved house with my family and we wanted to move to Virgin Media. Home Phone. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. I will send you a PM to confirm your details so this can. Is it possible to upgrade TV package in a new contract in Virgin TV 360 2 hours ago; Returning KIT - pack not arriving despite multiple asks in Virgin TV V6 yesterday; Need To Extend Cable - can I please Make An Appointment in Virgin TV 360 Saturday; Moving cable connection to a different wall in Virgin Media: TiVo® service 3. A network adapter – you’ll need this for every computer you want to connect. 24-03-2021 05:06 PM. I'm due to have Virgin Media installed next weekend with both TV & broadband services. You would need to work out the exact details with the VM tech doing the work as a lot will depend on your existing hub/phone socket locations and where your existing cable runs are. easy install. 1. The coaxial cable goes into the internet box, and the other part of the cable is plugged into a Virgin Media socket which seems to be for unusual Ethernet cables (this is the socket:. Hello, I just moved in my new flat and I received the QuickStart installation package today. It needs a VM technician to do the work - only they have the correct approved cables and ability to check the power levels etc. A BT master socket. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Sign in to My Virgin Media a. Replacing Virgin Media Wall socket with one that is integraged into the wall in QuickStart, set up and connections Thursday; Add VM socket to new home in QuickStart, set up and connections a week ago; Two virgin media wall sockets, only one required in QuickStart, set up and connections 3 weeks ago; Moving a socket in Networking and. Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. Firmly push the end of the cables into the sockets. The new fibre phone line is designed to work with the same phones as the old copper line. You can just disconnect the flylead from the isolator tho as it has a barrel on it. @goslow wrote: @tiger_1310 wrote: Having a mare with Virgin Media. . Thank you for posting and for joining this thread regarding home phone switchover. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as. You can discuss the preferred layout with the VM technician. I also have this other dual cable going to the Smart Hub. 30 Dec 2022. 2. Your service provider is. 2. On the day of activation, connect your new router to the master phone socket. Use this splitter inside to split the connection instead of the one you bought. Virgin media wall socket in an unusable place. If you’re still under contract from Virgin Media but want to switch to Sky, there’s a ‘Switching Credit Offer’. No knowing the layout of you home doing this might be less obvious than the thick VM cable. • Take the red-banded end of the isolator cable and button it firmly into the Virgin Media socket on your room. my main box is in the living room but my cable modem is in my bedroom, so i have a cable from the box to my bedroom. Hello sophieboulter1. . VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). 4 Kudos. Reply. Its a flat £25 charge to move the connection points and rebalance power levels. Thank you for your post. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. Location. Fibre Broadband. The wall box may be branded with the logos of an old cable TV company (not VM). I will assist you on getting this done for you. I am happy to help with this. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. The distance is approximately 12 metres. Recently, following reporting a phone fault, I was forcibly switched over to the new standard for hub-based telephony (27AC). If you link up the hub's phone socket to your existing telephone wall sockets, then disconnecting the old incoming phone cable from the street is advised to prevent the new phone line from the hub being fed back out into.